Service & Support

Lifetime Backup.

From the first drawing to the ten-thousandth hour of production — our engineers stay on your line. 2-hour response, 24-hour on-site, 98% customer satisfaction.

2HResponse to 95% of requests
24HOn-site for 90% of cases
98%Customer satisfaction
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Equipment Customization

One-on-one engineering: line layout, moulds and specifications built around your product, output target and floor plan.

  • Layout design
  • Custom mould program
  • Output & material tuning
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Installation & Commissioning

Full on-site installation, calibration and first-article approval by our technician team — fast ramp-up to rated output.

  • On-site setup
  • Calibration & FAT
  • First-article approval
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Maintenance & Spare Parts

Scheduled maintenance, emergency troubleshooting and genuine spare parts shipped worldwide. Hotline +86-577-6557 5056.

  • Scheduled service
  • 24h emergency response
  • Genuine parts stock
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Technical Training & Support

Hands-on training for operators and maintenance crews, on-site or at our Ruian factory.

  • Operator training
  • Maintenance crew program
  • Remote support
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FAQ

Straight Answers.

PP, HIPS, PET, PS, PE, PLA and PBAT, including recycled-content sheet, depending on line configuration.

Standard programs cover 8–32 oz cups; custom moulds from 101×101 mm to 300×300 mm forming area.

Up to 48 cycles per minute dry speed (HFTF-70T), with in-mould cutting at 7 bar.

Yes. Our technician team handles on-site installation, commissioning and first-article approval worldwide.

95% of service requests answered within 2 hours; on-site support within 24 hours for 90% of cases.

Yes, the HFSJ in-line crusher returns trim as 3–5 mm granulate directly to extrusion, at up to 750 kg/h.

Yes — multi-cavity cup, bakery and tray moulds, 5-axis CNC ±0.1 mm, magnetic quick-change inserts.

ISO 9001 quality system, CE certification, plus environmental and occupational health & safety management systems.

Download Center

Spec Sheets & Brochures.

Zhuorui Brochure 2026.pdf
PDF · 18.87 MB · EN·Full company & product catalog
Request via Email
HFTF-T Series Datasheet.pdf
PDF · EN·Tilting cup making machine specs
Request via Email
HFSJ Extrusion Lines Datasheet.pdf
PDF · EN·Sheet extrusion line specs
Request via Email
HFTF-C Multistation Datasheet.pdf
PDF · EN·Multistation thermoformer specs
Request via Email
Mould Program Overview.pdf
PDF · EN·Custom mould guide
Request via Email
Videos & Gallery

From The Floor.

After-Sales Hotline

Talk To Service.

Spare parts, troubleshooting or a scheduled visit — one call reaches the engineers who built your line.